AI answering
Picks up calls when you cannot, gives basic information and takes the request for the person in charge.
AI answering and WhatsApp
Reply even when nobody can.
Two Vucìa services, separately or together: an AI answering service that picks up phone calls and a WhatsApp assistant for written questions. They use your company’s approved information and the same knowledge as the assistant on your website.
- Introduces itself as an AI assistant
- A summary of every request
- 24 languages
AI answering · PracticeIncoming call · after hours
Good evening, this is the practice’s virtual assistant: I am an artificial intelligence. How can I help?
Are you open on Saturday morning?
Yes, on Saturdays we are open from 9 am to 1 pm. Would you like to leave an appointment request? With your consent I will take your name and number.
Summary sent to the person in charge
Example · Powered by VUCÌA
The offer
Two more channels, one knowledge base.
You load your website, documents and rules once: the answering service on the phone and the assistant on WhatsApp reply with the same information as the assistant on your website.
WhatsApp assistant
Answers written questions on your business WhatsApp number and takes care of requests.
Phone and WhatsApp
The same content and rules on both channels, with one place to read the requests.
AI answering
What it will do on the phone.
It answers with the information you approved and never lets a request drop.
Answers calls
After hours, when the line is busy or when nobody can answer right away.
Services and hours
Explains services, opening hours, address and practical information, only from the content you approved.
Takes the request
Asks what is needed, name and contact details, only with the caller’s consent.
Summary to the person in charge
Sends the right person a clear summary of the call, ready to call back.
New request · AI answeringtoday 7:42 pm · 1 min 48 s
- Who
- Laura Bianchi · 347 *** **12 · consent ✓
- Request
- First visit, prefers Saturday morning
- Answered
- Saturday hours, documents to bring
- To do
- Call back to book the appointment
Always transparent
- It says it is an artificial intelligence at the start
- When it does not know the answer it says so, without making things up
- It takes contact details only with the caller’s consent
- It hands the request to a person when needed
WhatsApp assistant
Written questions and requests, handled.
On your business WhatsApp number the assistant answers straight away and sorts requests for whoever needs to handle them.
Answers straight away
Opening hours, services, terms, documents to bring: the answer arrives in seconds, at any time.
Takes care of them
Quotes, appointments, support: it collects the details and passes them on with a summary.
In the customer’s language
Answers in 24 languages: useful with tourists, guests and customers from abroad.
Requests arrive sorted, with a summary: you know who wrote, what they want and what they have already been told. When needed, the conversation passes to a person.
For restaurants, ordering from the catalogue is available too: Restaurants and WhatsApp orders →
Beauty salon · WhatsAppAI assistant · answers straight away
Hi! Do you do facials on Mondays too?
Hi, I am the salon’s AI assistant. On Mondays we are open from 2 pm to 7 pm and a facial takes about an hour. Shall I request an appointment for you?
Yes, next Monday after 5 pm
Request passed to the salon ✓
Example · Powered by VUCÌA
Who it is for
When nobody can answer right away.
PRACTICESPractices and clinics
Opening hours, documents to bring and appointment requests, even when closed.
TRADESPeople working on site
On a building site or in a workshop you cannot answer: the request still arrives, with the contact details.
RESTAURANTSDuring service
Allergens, opening hours and table requests while the dining room is full.
HOTELSNight reception
Check-in, parking and services explained to guests, in their language.
SHOPSBefore and after purchase
Availability, pick-up, returns and support, with a summary for the shop.
SUPPORTFirst technical contact
Collects model, problem and contact details before the technician calls back.
How we start
From demo to activation.
01Approved information
We use the knowledge of the assistant on your website and the answers you approve.
02Rules
You decide what it can say, what to pass to you, hours and who receives the summaries.
03Tests
We test calls and messages for your business together before activation.
04Activation
We activate the chosen channels and you receive sorted requests, with usage visible in the portal.
Pricing
Separately or together.
Monthly prices, VAT excluded. Activated after a demo for your business: no subscription to activate online.
| AI answering | WhatsApp assistant | Together | |
|---|---|---|---|
| Monthly fee | €109 | €69 | €159 · save €19 a month |
| Initial setup one-off | €390 · content, rules, number connection, tests | €290 · content, rules, WhatsApp connection, tests | €490 · one setup for both channels |
| Included per month | 500 call minutes | 600 conversations | 500 minutes and 600 conversations |
| Extra packs | 100 minutes · €15 | 300 conversations · €15 | the same, per channel |
| Paying yearly | −10% on the monthly fee | ||
| Already on a website plan | €20 off the monthly fee: €89 · €49 · €139 (how they combine) | ||
| Always included | Summaries to the person in charge, requests in the portal, visible usage, no automatic charges beyond the pack | ||
FAQ
Frequently asked questions.
Does the answering service say it is an AI?
Yes. At the start of every call it introduces itself as a virtual assistant based on artificial intelligence, and says so again if asked. The same applies on WhatsApp.
What happens if it does not know the answer?
It says so. It never makes up prices, availability or terms: it offers to take the request and contact details, with consent, and passes it to the person in charge.
Do I need to change my phone number?
No. Calls can come from your number when you cannot answer or outside opening hours, or to a dedicated number: we choose the simplest option together.
Can I have only one of the two services?
Yes. The AI answering service and the WhatsApp assistant can be activated separately or together, with the same knowledge as the assistant on your website.
What is kept from the conversations?
The summary of the request for the person in charge. What to keep, for how long and with which privacy notice is agreed together at activation, in line with data protection rules.
How much does it cost?
AI answering costs €109 a month with 500 minutes, the WhatsApp assistant €69 a month with 600 conversations, both together €159. The initial setup is one-off. Customers already on a Vucìa website plan pay €20 less per month on the channel. Prices VAT excluded; activated after a demo for your business.
AI answering and WhatsApp
Bring the calls and messages you receive.
In a demo we look together at your business’s most frequent requests and how the answering service and the WhatsApp assistant would handle them.