Vucìa · Industries · Medical and dental practice
Medical and dental practices
Virtual receptionist for a medical and dental practice, even after front-desk hours
Rescheduling, first visits, documents to bring: the same questions every day. Vucìa answers with the rules approved by the practice and passes you only the requests.
The problem
The front desk closes at 19:00. The calls do not.
The phone rings during appointments and the people in the waiting room wait.
After front-desk hours, rescheduling requests get lost or sit in a voicemail.
Every day the same questions: what to bring, how much a first visit costs, where to park.
What it does for you, in practice
Five everyday situations.
Rescheduling an appointment
A patient calls at 19:30 to move Thursday's appointment. Vucìa takes name, number and preferences. The front desk calls them back the next morning with a new date.
First visit
Someone calling for the first time asks what to bring and how long the visit lasts. Vucìa answers with the practice's instructions and takes the appointment request.
Indicative costs
The patient asks the price of a dental cleaning or a check-up. Vucìa gives only the indicative costs you have published and shows the source.
Emergencies
If the patient describes feeling unwell, Vucìa gives no medical advice. It gives the emergency numbers you have chosen, always the same ones.
Foreign patients
A patient speaks English or Arabic. Vucìa answers in their language, among 32 languages, about opening hours and documents, and takes the request.
Example · Phone · Monday 19:30
Practice closed: Vucìa answers.
- Request
- Reschedule Thursday's appointment
- Who
- Laura Bianchi · consent ✓
- To do
- Call back tomorrow morning
How it works
Website right away, phone within 24 hours
- 1
You upload opening hours, treatments, indicative costs, what to bring and the rules for emergencies and rescheduling. No patient data is needed.
- 2
Vucìa answers on the phone, on WhatsApp or on your website using only these rules. It does not diagnose and gives no medical advice.
- 3
The front desk receives an email summary of every request. In the portal they see who to call back, the minutes and the unanswered questions.
€249 per month with the All-inclusive plan and 300 video minutes: it speaks with a natural voice, on your website and on the kiosk. Two styles, never mixed.
The report
What it tells you every month.
Example: the most requested treatments of the month, to see what to explain better on your website.
Example: the time slots with the most out-of-hours calls, to plan the front-desk shifts.
Example: recurring questions, such as “do I need a referral?”, to add to the practice information.
Questions
Medical and dental practice: before you start.
How much does it cost for a medical practice?
Start costs €49 per month with one channel and 300 minutes. Pro costs €99 with two channels, for example phone and WhatsApp, and 600 minutes. All-inclusive costs €149 with three channels and 800 minutes. No set-up fee, cancel anytime.
Can Vucìa give medical advice or make a diagnosis?
No. It is set up to answer only about opening hours, treatments, indicative costs and the practice's rules. If the patient describes symptoms, it gives the emergency numbers you have chosen.
How is patient privacy handled?
The servers are in Europe. Vucìa works with the practice's information, not with medical records: do not upload them. You decide the privacy notice, consent and privacy roles with your consultant or DPO. We give you the technical information you need.
Can Vucìa book the appointment in the calendar?
Today it takes the appointment or rescheduling request and sends it to the front desk. Writing directly to the calendar is coming soon.
What if the patient wants to speak to a person?
Vucìa takes name, number and reason, and the front desk calls back. Transferring the call to a person is coming soon.
Does it work for a practice with several doctors?
Yes. You upload the opening hours and treatments of each doctor. In the summary Vucìa says who the request is for.
Related industries
Start today
Activate it today.
No set-up fee.
Your website answers right away, phone and WhatsApp within 24 hours. If you prefer, we will show you.