Answers questions
Opening hours, menu, services, terms: the assistant uses the content you chose for it.
Guide · WhatsApp chatbot
WhatsApp chatbot: answers and orders in your customers’ chat.
A WhatsApp chatbot answers customer questions with your business’s information and guides them through the order, from catalogue to cart. Here is what it does, what to prepare and how Vucìa builds it.
WhatsApp · RestaurantExample
Hi, I’d like to order two pizzas for tonight.
Happy to help! Here is the catalogue: choose your pizzas, add them to the cart and confirm the order right here in the chat.
Demo example · WhatsApp order flow
In short
What a WhatsApp chatbot does.
A WhatsApp chatbot is an assistant that answers in your business’s chat, at any time. Customers write as they would to a person and get the answer straight away.
Guides the order
In the configured flow it shows the catalogue, helps choose products and prepares the cart.
Speaks the customer’s language
It answers in 24 languages: useful with tourists and customers from abroad.
WhatsApp Business
Start from the job to be done.
Before choosing a tool, write down which requests reach your business number every day. That is the basis for deciding what to hand over to the assistant.
Information questions are the ideal starting point: opening hours, address, menu, allergens, delivery or return terms. The assistant finds the answer in your content in a few seconds.
Operational requests, such as an order, follow a defined path: catalogue, product choice, cart. We design it together on your catalogue, so customers always know where they are.
Payments, stock and deliveries depend on the tools you use: we assess them project by project.
To prepare
- Up-to-date menu or catalogue
- Opening hours, contacts and address
- Delivery, pickup and return terms
- The questions you get most often
- The tone you want to answer with
How it works with Vucìa
Same knowledge, one more channel.
Vucìa answers from your company’s content: website pages, manuals, menus and documents. On WhatsApp it uses the same knowledge base as the chat on your website.
01Content
We gather menu, catalogue and business information.
02Path
Together we define the questions and the order flow on your catalogue.
03Test
You try the conversations before activation.
04Activation
We activate your business’s WhatsApp channel.
Examples
Conversations to try.
These are examples to use while testing on your own content.
“Do you have gluten-free dishes?”
The assistant answers with the dish and allergen information you uploaded.
“I’d like to order for tonight.”
The path shows the catalogue, helps choose and prepares the cart.
“How does a return work?”
The assistant explains the published procedure and points to the right contacts.
Pricing
What a WhatsApp chatbot costs.
WhatsApp is part of the Custom plan, from €449 a month, VAT excluded. The project takes volumes, languages and the order path into account.
For the website chat, with voice and a 3D character, you will find every plan on the Pricing page.
Coming soon: photos and files in chat, bookings and telephone answering.
In the WhatsApp project
- Answers from your content
- Catalogue, cart and order
- Answers in 24 languages
- Usage visible in the portal
FAQ
Frequently asked questions about the WhatsApp chatbot.
Is WhatsApp included in every Vucìa plan?
WhatsApp is part of the Custom plan, from €449 a month, VAT excluded. The Chat, Voce, Voce Premium and Avatar plans are designed for the assistant on your website. All the details are on the Pricing page.
Can the WhatsApp chatbot take orders?
Yes, in the flow configured for your business: catalogue, product choice, cart and order. Payments and deliveries are defined in the project, based on the tools you use.
Can it book a table or answer the phone?
Bookings and telephone answering are coming soon. Today the assistant answers questions and handles orders from the WhatsApp catalogue.
Which languages does it answer in?
In 24 languages, including Italian, English, French, German and Spanish. Other languages are available on request.
How do I know if it suits my business?
Book a demo and bring the questions you get most often: we try them together on your content and your catalogue.
WhatsApp chatbot
Bring your customers’ questions.
In a demo we try content, tone and order path together on your business.