Listens
It understands the spoken question, in everyday words.
Guide · Voice chatbot
Voice chatbot: the assistant that talks to your customers.
A voice chatbot, or voicebot, listens to the question and answers out loud with your company’s information. With Vucìa, voice is part of the website chat: customers talk, listen to the answers or call the assistant, in 24 languages.
Concierge · HotelAnswers by voice · Online
What time does the spa open tomorrow?
The spa opens at 9 and closes at 10 pm. Would you like to know which treatments are available?
Listen to the answerStart voice call
Type or speak…
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What it is
What a voice chatbot does.
It works like a conversation at an information desk: the customer asks, the assistant answers. No keyboard and no menu to listen to all the way through.
Answers out loud
It reads the answer in a clear voice, in the customer’s language.
Uses your content
It answers from the website, manuals and documents you chose, just like the written chat.
Voice in Vucìa
Three ways to use voice.
Voice is part of the widget: customers choose whether to type, speak or call.
Spoken answers
The customer types or asks with the microphone, and the assistant reads the answer aloud. Ideal for everyday conversations. From the Voce plan.
Website calls
With the call button in the widget, the customer talks to the assistant as on the phone, from the browser, with the premium voice, the most natural one. From the Voce Premium plan.
A face that talks
With the Avatar plan the assistant has a 3D character that talks while it answers: perfect for kiosks, trade fairs and showrooms.
Included minutes and extra packs are on the Pricing page. Answering calls on a telephone number is coming soon.
Use cases
Where voice makes the difference.
Concierge
Guests ask about breakfast times, services and tips on the area, in their own language.
Hotels and hospitality →Hands free
The field technician asks for the procedure by voice and listens to the steps from the manual.
Technical support →Menu and allergens
Dishes, allergens and opening hours explained out loud, tourists included. Bookings coming soon.
Restaurants →Questions before buying
Shipping, returns and product information in a conversation, instead of a long FAQ page.
Online stores →Welcome at the stand
A 3D character on a kiosk welcomes visitors and answers from the product sheets.
Trade fairs, showrooms and kiosks →Easier for everyone
People who find it hard to type or read the screen can simply speak and listen.
24 languages
A voice for every customer.
Vucìa speaks Italian, English, French, German, Spanish, Chinese, Japanese, Arabic and 16 more languages; others on request.
The customer speaks in their own language and gets the answer in the same language, from the content you uploaded just once.
For a recognisable brand you can also have your brand’s own voice, cloned with written consent.
Good to know about voice
- Standard voice: we count the minutes in which the assistant speaks
- Premium voice: we count the length of the call
- No automatic charges beyond the pack
- The call starts with the visitor’s consent
- Answering on a telephone number: coming soon
How to turn it on
You choose the voice in the setup.
01Content
Paste your website or upload manuals and procedures.
02Voice and look
Choose voice, tone, languages and, if you like, the 3D character.
03Preview
You try the assistant in preview before activation.
04On your site
After a short check together you receive the code: chat and voice come together.
FAQ
Frequently asked questions about the voice chatbot.
What is the difference between a voice chatbot and an automated switchboard?
A switchboard offers a menu of options to choose from. A voice chatbot understands the question in the caller’s own words and answers directly, with your company’s content.
Can the voice chatbot answer the phone?
Vucìa’s voice works on your website, in the widget, including calls from the browser. Answering calls on a telephone number is coming soon.
What is the difference between standard voice and premium voice?
Standard voice reads the answers in the chat and counts the minutes in which the assistant speaks. Premium voice is the most natural, is used in website calls and counts the length of the call.
Which languages does it speak?
It speaks 24 languages, including Italian, English, French, German, Spanish, Chinese, Japanese and Arabic. Other languages are available on request.
How much does a voice chatbot cost?
Spoken answers start from €99 a month with the Voce plan, calls with the premium voice from €119 with the Voce Premium plan, VAT excluded. Included minutes and extra packs are on the Pricing page.
Voice chatbot
Give your company a voice.
Configure Vucìa with your content, choose the voice and try it in preview.