Choose a precise task
Start from the questions that keep your team busy every week: sales terms, how to use a product, opening hours and services.
Guide · Creating a chatbot
How to create a chatbot that answers your customers.
A good chatbot starts from your customers’ questions. Choose a precise task, prepare the right content and test the answers: here is the path, step by step, and how to do it with Vucìa without coding.
The pathNo code
Goal→Content→Test→On your site
With the Vucìa configurator you choose content, look, voice and tone in a few minutes.
Step by step
Six steps to a useful chatbot.
They work with any tool. Further down you will see how they apply with Vucìa.
Know your audience
A customer discovering a service and a technician looking for a procedure need different words.
Prepare the content
Gather website pages, manuals and up-to-date documents, with a single valid version of each piece of information.
Set tone and mode
Choose how it presents itself: chat, voice or 3D character, with a welcome message that introduces it as an AI assistant.
Test with real questions
Use your customers’ real questions, including hastily written ones, and compare each answer with its source.
Publish and update
Add the code to your website and update the content when a service, a price or a procedure changes.
Content
Content makes the difference.
An AI chatbot answers well when the information is clear. Before uploading it, check that it is up to date and consistent.
If you find two versions of the same rule, keep the valid one. Separate content for customers from internal notes: the assistant needs the former.
In technical answers the assistant can show the source, so customers see which document the information comes from. One example is the technical support assistant.
Useful content
- Website pages, up to 100 read automatically
- Manuals and PDF documents
- Frequently asked questions
- Sales, delivery and return terms
- Product sheets and public price lists
With Vucìa
Creating a chatbot with Vucìa.
The configurator guides you in three moves, without writing code.
Add what you know
Paste your website address or upload manuals and procedures.
Choose what it should do
Start from the recommended setup: name, tone, languages, voice and look.
Try and publish
Check the draft in preview. After a short check together you receive the code to put on your website.
Testing
Test the answers before publishing.
Prepare a list of real questions: simple, detailed, hastily written. For each one, note the expected answer and the document it comes from.
This way you can tell a fluent answer from a correct one. When a piece of information is missing, add it to the content and test again.
Keep the list: you will need it at every important update.
What to check
- Accuracy against the source
- Tone consistent with your brand
- Your customers’ languages
- Easy reading on computer and phone
- Position of the chat button
Publishing
Put the chatbot on your website.
After activation you find your assistant’s code in the portal. Whoever manages the website adds it once and the chat appears on the chosen pages.
Using WordPress? Follow the guide to add the chatbot to WordPress.
Content is updated from the portal; automatic updates from your website are coming soon.
Ready to go
- Code from the Vucìa portal
- A single insertion point
- Check on computer and phone
- List of questions for testing
FAQ
Frequently asked questions about creating a chatbot.
Do I need to know how to code to create a chatbot?
No. With Vucìa you prepare the assistant in the configurator, without writing code. To put it on your website you add the code from the portal once, with help from whoever manages the site if needed.
What content should I prepare?
Website pages, manuals, frequently asked questions and up-to-date documents that answer your customers’ questions. Vucìa automatically reads up to 100 website pages and PDF documents up to 12 MB.
Does the configurator publish the assistant straight away?
The configurator prepares a draft that you try in preview. We activate it after a short check together, so you start with answers that have already been checked.
How do I know the answers work?
Compare the answers with your content using real questions, including ambiguous ones. Check accuracy, tone and languages, and test again after every important update.
How much does it cost to create a chatbot with Vucìa?
Plans start from €49 a month, VAT excluded, and you choose them by how much the assistant should do: chat, voice or 3D character. All the details are on the Pricing page.
Create your chatbot
Paste your website and see the first answer.
Configure Vucìa with your content and try it in preview before activation.